Help for renters
How to find and rent items on Rentlio.
Finding an item
Use Browse or search to find what you need. You can filter by category, location, and price. Listing pages show the overnight rate, deposit, and availability. Contact the host through the platform to ask questions before requesting a booking.
Requesting a booking
Hosts set pickup and return windows for their listings. When you request a booking, choose your dates and select a scheduled pickup appointment slot and a scheduled return appointment slot within those windows. You'll see a price breakdown (per overnight, deposit, protection fee) before submitting. The host will confirm or decline.
Pickup and return
Arrive during your scheduled pickup appointment and inspect the item; note any existing damage. Return it by the end of your scheduled return appointment and in the same condition. Late fees are based on your return appointment end time—see our Late returns policy.
Payments and deposits
Payment and deposit terms are explained in our Payments & deposits policy. Cancellations are covered in our Cancellation policy.
